Policies & Order Information
By placing an order through Tiff & Co you are agreeing to our policies which are set out below. Please take the time to carefully read through as our policies also include important information.
ALL cake orders and cupcake orders do require a 50% deposit to be paid to secure your booking date. Please note that until we receive your deposit your date will be considered available.
Deposit & Payment
We accept three forms of payment - cash, bank transfer (as per the details below) or credit card (1.9% Credit card fee applicable)
If you are making your final payment via bank deposit, it must be transferred no less than 1 Week prior to your order so your payment has time to clear. Cash is also accepted upon pick up/ delivery as long as a deposit has been paid.
Wedding orders must be settled 2 weeks before your wedding date.
PLEASE NOTE: Cakes &/ or cupcakes will not be released unless full payment has been received
CANCELLATION / RESCHEDULING/ AMENDMENTS
Should you need to reschedule or cancel your order please note the following.
You may receive you deposit back in full if outside the minimum cancellation timeframes
*please note you will be liable for any special order/ personalised products irregardless of whether or not you cancel in or outside cancellation period.
You may reschedule your order and credit your deposit to another date as long as it’s outside of the following
Cupcakes : 7 days
Cupcakes (with toppers): 14 days
Cookies: 21 days
Cakes: 30 days
Wedding cakes: 60 days
Cancelation with full deposit return (minus special order/ personalised items)
Cupcakes : 14 days
Cupcakes (with toppers): 30 days
Cookies: 30 days
Cakes: 6 weeks
Wedding cakes: 3 months
🚨Adjustments to the order can be made but notice must be given in accordance with the rescheduling timeframes above and cannot affect the value by more than -$100. 🚨
By paying a deposit you are agreeing to Tiff & Co’s terms and conditions
Please note if any special orders associated with your order have been made this may also impact on receiving your full deposit back.
** You are liable for any incurred costs should you cancel within or out of the stated times.
Collection / DELIVERY
Tiff will be in contact the week of your order with the details for delivery/ collection including a confirmation of the tracking number/ time and day (as prior selected) and how to collect your order (as our COVID safe plan is still in place)
I don’t send the information until pick up week to ensure the pick up info doesn’t get lost in any back and forth messages between you and us ❤️
(should you fail to hear from Tiff 5 days prior with pick up info, please send us a message)
Tiff & Co takes no responsibility for orders (including any damage) once they have been released to our clients or someone who is acting on behalf of the client.
Cancellations - Refunds will only be issued for orders cancelled outside the stated times. If any special orders have been made for your order, you will receive a full refund minus the cost of the special order (including personalised toppers) irregardless if you cancel outside of the stated times. Please see our cancellation policy above for further information.
Incorrect Orders - Please ensure that you read your order confirmation carefully - Tiff & Co will not be liable for any missed order elements** unless they are stated on your confirmation.
If you believe a confirmed order element has been missed, this must be brought to our attention upon pick up. We must be given the opportunity to fix the issue for you to be eligible for a refund. If the missed element is brought to our attention and we are unable to fix it in time for your event you are entitled to a refund for the value of the element plus a 5% of order inconvenience fee.
If a order basis component* is incorrect, the client is entitled to a 10% of order inconvenience fee.
Once the cake is released to you, Tiff & Co will assume that you are satisfied with the product "as is"and you will not be entitled to any refunds.
*Order Basis Component: Components that form the basis for all cakes e.g. cake, frosting/ cover etc.
**Order element: an element of the order that is quoted e.g. decorations.
Please be careful with your creations once you receive then - Tiff & Co will not offer any refunds for client error including but not limited to incorrect transportation, not storing the cake properly etc
Due to the nature of the baking products that we use, and our best efforts to avoid cross contamination, Tiff & Co is unable to cater "Allergy Free" products.
Tiff & Co products are not gluten free, dairy free, nut free or allergen free. We are not liable should our products be consumed by persons with these dietary requirements.
Should you fail to report any allergies at the time of order, you will be liable for any transaction costs associated with your order.
Tiff & Co Cupcakes is a Mackay Regional Council approved food business operating under licence FL-2666.